|
Must-Have
|
- Minimum 7+ years of overall experience
- Minimum 3+ Years of relevant experience in SAM tool (i.e., App broker / FNMS) implementation, Upgrade and migration
- Support catalog creation and maintenance process, Standard template loading into App Broker, Syncing to ServiceNow, Icons & icon syncing
- Managing Catalog permissions
- Maintain activate or deactivate catalog items in the ServiceNow service catalog
- Maintain Catalog Categories to catalog hierarchy in ServiceNow
- Manage and configure License reclamation rules & policies
- Coordinate with stakeholder to support new catalog item creation
- Support on Catalog item change deployment from dev/test to production
- Co-ordinate with respective application and packaging team for catalog creation
- Able to understand the Workflows within Service Now and between ServiceNow and Flexera
- Ability to create technical documents (high-level design, low-level design, workflows etc.)
- Strong communication skills (English language)
- Ability to effectively work with global team members
|
|
Good-to-Have
|
- Have done minimum 2-3 App broker/ FNMS implementation and integration independently
- Hands on experience on SAM tool integration with different business applications (ITSM tools – ServiceNow, Remedy, Active Directory)
- Ability to create and define detailed project plans
|
