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RESUME – Project Manager | Scrum Master – GC



Email: [email protected]  

Phone: +1 201 489 3500 Ext 303


Senior Project Manager/Scrum Master with 20 years of rich and diverse experience in Program Management, Project Management, Agile, Scrum, Business Systems Analysis, Quality Assurance in Data Management, Mobile Apps, Telecom & Banking domain with the ability to learn new industry and business processes quickly.


  • An experienced Project Management leader/ Senior Scrum Master, Senior Program Manager, adept in activities like Planning, Budgeting, Business Solutioning, Scope management, Sprint Review, Sprint Retrospective, monitoring, mentoring, training, tracking and reporting progress. Act as an Agile Team Coach, mentoring the team on Project Lifecycle Methodology (PLM).
  • Direct business requirements gathering and analysis, and oversee design, development, testing, and implementation of new applications. Create value for business by establishing best practices, business rules, inspiring teams, managing partnerships with vendors, and overseeing successful execution of development projects and support requests.
  • An Insightful professional with notable success in driving and managing multiple projects of international scale – Qwest Telecom (USA), British Telecom (UK), Verizon (USA), ROGERS(CANADA) and Integrated Standard Banking System (India)
  • Lead global development teams and focus on transformation to bring cutting edge technologies to address evolving business needs. Manage risks, resolves problems, escalations, engagement between IT and business, which includes framing needs and working toward attainment of goals while minimizing total cost of ownership (TCO).
  • Strong Interpersonal communication skills to build and sustain strong relationship with vendors & inhouse teams
  • Has excellent experience in Microsoft, C++, Pro*C, Java/J2EE, Oracle, Oracle Cloud, AWS, WebLogic and Agile framework – Jira/Rally.
  • Has driven adoption of key engineering practices like Continuous Integration/Testing, Test Driven Development and mentoring of Product Owners, Product Development Team, cross functional program managers & other Senior Scrum Masters



Bachelors in Electronics and Communication Engineering

Certified Scrum Master

PMP Project Manager




Lumen Technologies                                                                                                                         Jan 2022 – till date

Scrum Master/ Team Coach, Edge Computing Solutions                                                                       Denver, CO


  • Program portfolio roadmaps, Planning, Reporting, Risk Management
  • Managed multiple agile cross-functional teams based-on Platform Core IT, Business and Customer Care Teams
  • Provided PM leadership to Product, Dev Engineers, Mobile teams to solve development/design blockers and solve field problems/test defects and improve quality control through tracking, quantitative analysis, and critical thinking
  • Collaborated closely with all stake holders of Edge Mem Product platform facilitating implementation of Salesforce Velocity – Advanced Managed Services (AMS) product for Wholesale customers in Agile, Scrum models
  • Has worked and guided the team in SalesForce, Oracle Cloud applications and used tools extensively such as Jira/Rally.


Dish Networks                                                                                                                                                            Jan 2021 – Dec 2021

Senior Scrum Master/ Product Owner, 5G Wireless Implementation                                                                                 Denver, CO


  • Core Program and Project Manager for large teams, estimation, metrics, KPIs, monthly reviews
  • Facilitated implementation of 5G Wireless for retail and wholesale customers implementing delivery of Revenue Management & Data Management Platform comprising of four streams – Amdocs Optima Billing, Matrix Online Charging System (OCS), Integration API ( iAPI) and Digital route – Mediation streams.
  • Lead Product Owners, Scrum Masters, multiple scrum teams for the DR – Mediation Zone stream.
  • Coordinated & managed business meetings between Platform Core IT, Business and Customer Care Teams among all streams within RM and within BSS.



Comcast Corporation                                                                                                                                             Apr 2019 – Dec 2020

Senior Project Manager, Device Engineering and Technical Operations (DETO)                            Philadelphia, PA


  • Managed multiple agile cross-functional teams based-on Platform Core IT, Business and Customer Care Teams
  • Collaborated closely with all stake holders of RDK platform facilitating implementation of Hardware Diagnostics Tool in RDK Video and Broadband devices.
  • Provided Consulting support to Product Owner and Engineers to solve delivery impediments and responsible for the whole project delivery by planning and tracking.


AT&T Communications                                                                                                                                       May 2015 – Dec 2018

Senior Project Manager of eCommerce Platform, Mobile delivery                                                                                    New Jersey

  • Core Program Management, end to end PM ownership, Scrum Master & Conducted Scrum of Scrums
  • Assessment of business requirements of global and market eCommerce and sales organizations together with business analysts,
  • Assessed existing backend system and process landscape of global and market eCommerce organizations from an End to End perspective to identify gaps and recommend improvements along the process chain in close alignment with business and IT counterparts


Global Techno Solutions Inc.                                                                                                                            July 2011 – April 2015

Program Manager                                                                                                                                            Chennai, India

  • Built and managed talented teams of business analysts, programmers, developers and other specialists.
  • Supervised up to 50 personnel in each project, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones.
  • Involved in entire SDLC delivery for various BSS & IT projects. These projects involve several BSS units like PeopleSoft CRM, TIBCO, Java based WSS, BI-EDI systems, AB Initio ETL.
  • Managed multiple agile cross-functional teams based-on onshore/offsite service-delivery model
  • Brought clarity, cohesiveness, transparency, organization, and accountability to projects involving multiple teams and departments
  • Improved, and facilitated all project and scrum processes to create agreement and alignment with departmental objectives of productivity, timeliness, and quality
  • Helped teams in story point estimation, track and report team velocity through daily stakeholder updates
  • Been responsible for people management and conflict management within the entire BSS & IT account, billing, value delivery to customers, risk management and offshore quality compliance.



Rogers Telecommunications                                                                                                                             June 2010 – June 2011

Senior Business System Analyst                                                                                                                                     Canada

  • Spearheaded design and development of EBill Automation solution transformation. This project involves Go Green initiative to replace all customer paper bills to E bills solution.
  • Involved in Requirements gathering, analysis, defining and creation of user stories in Rally for the development team.



British Telecom                                                                                                                                                     May 2007 – May 2010

Platform Design Lead / Technical Project                                                                                                                  UK

  • Spearheaded design and development of SSS – Services Scheduling Systems. This project involves automated solution for order tracking and recovery within the BT Open world eHub components in Java and J2EE technologies.
  • Led E2E business requirements analysis, Component level design and E2E solution design, and interaction with the development, testing and implementation support for modules developed across test, reference and Live environments.



Verizon Telecommunications                                                                                                                          July 2004 – April 2007

Technical Project Manager                                                                                                                            Dallas, TX

  • Managed Order Tracking Solution – implementation of a backend faults tracking portal for Internet Service Providers partnering with Verizon to offer DSL and FTTP services


British Telecom                                                                                                                                                    Mar 2003 – June 2004

 Design & Development Lead                                                                                                                         Belfast, UK

  • Owned SDLC delivery for Retail Stack Alignment (RSA). This project involves several BSS units like Java based WLS, WLI work list APIs, JSPs, MDBs, and EJBs.


Qwest Communications                                                                                                                                         May 2000 – Feb 2003

Lead Developer                                                                                                                                                  Denver, CO

  • Maintenance of Service Delivery applications and automated the process of sending Local Service Requests (LSR) to port telephone numbers back into Qwest from Competitive Local Exchange Carriers (CLECs) and Test SME for NCON/SD.


Bank of Madura                                                                                                                                                     Oct 1998 – April 2000

Developer                                                                                                                                                                  India

  • Developed Integrated Standard Banking System (a banking product of TCS) and customized for the client (Bank of Madura)