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salesforce developer

Shirisha                                                                                                                                                          

Email: [email protected]

Ph#: ‪(469)-598-1914

 

Professional Summary:

  • Around 8 years of experience as Certified Salesforce.com Platform Developer and Certified Salesforce Administrator.
  • Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
  • Experienced working in cross-functional teams, identifying business requirements and supporting sales/marketing.
  • Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S- Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
  • In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
  • Proficient in dealing with functionalities related to sales cloud service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud
  • Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
  • Good insight into the Retail and Health Domain
  • Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development
  • Created customized UI as per the client and application requirements using Visualforce.
  • Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
  • Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers
  • Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica
  • Experience in Creating page layouts, search layouts to organize fields, custom links, related lists other components on a record detail.
  • Functioned as SME for the Salesforce CPQ Customization.
  • Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
  • Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts and Dashboards and Report folders for different user profiles as per the requirements
  • Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation
  • Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
  • Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
  • Worked on com based development enhancements and implemented lightning applications from the scratch.
  • Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
  • Developed Lightning Component Framework and built Lightning component using aura framework
  • Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
  • Built reusable UI/UX components with lightning component framework.
  • Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
  • Experienced in salesforce configuration like creating custom objects, fields, Tabs, Formula Fields, Field Dependencies, Validation Rules, and Record types.
  • Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and SOAP API.
  • Having good knowledge on different API’s of force.com like AJAX toolkit, Meta Data, Soap, Web Services and Apex.
  • Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits.

 

Technical Skills:

Languages Java, APEX, SQL.
Salesforce Technologies Salesforce CRM, Salesforce Lightning Components, Apptus, Standard/Custom  Objects, Roles and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, Apex, SOQL, SOSL, Web Services, Sales Cloud, Service Cloud, Data Loader., Apptus, Cast Iron.
Force.com Tools Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in
IDE’s Force.com IDE, Eclipse.
Integration Tools Force.com, Data loader, Cast Iron
Database SQL Server, Oracle, My SQL.
Operating Systems Windows Variants.
Web Services SOAP, Cast Iron, WSDL, XML, JSON, REST

 

Certifications:

  • Certified Salesforce.com Platform Developer
  • Certified Sales force Administrator

 

Professional Experience:

 

Client: FINRA, Remote                                                                                         Aug 2020 – Till Date

Role: Senior Salesforce Developer          

                                                                           

Responsibilities:

  • Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
  • Designed various types Email templates for auto response to customers.
  • Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
  • Used the Sales force Lightning Design System (SLDS) in order to develop the Lightning Components.
  • Created the lightning components and added them in to different communities.
  • Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
  • Worked on various com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
  • Create a complete file Upload utility in Lightning, Apex Classes and SOQL so that Users can attach files in the form and upload them to Salesforce case record.
  • Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
  • Involved in identifying, planning, and implementing new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) to meet business requirements.
  • Used the com IDE for development and code promotion.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
  • Developed batch interfaces and processes to integrate Salesforce.com with external systems.
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual force Pages.
  • Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
  • Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
  • Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
  • Developed custom REST Web Services in Sales force and published for External applications for consuming.
  • Involved in developing Sales force Lightening Apps, Components, Controllers and Events.
  • Designed, Developed & deployed various APEX Classes, Triggers, Test methods also various Schedule, Batch and Future based Apex classes to implement the custom functionality. Developed triggers which added automatic templates to fire to the respective users.
  • Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
  • Developed Workflow rules, tasks, emails and alerts to track customer related tasks and activities.
  • Implemented and Consumed Knowledge Base Dashboards & Reports AppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
  • Involved in data mapping and migration of data from legacy systems to com Objects and fields.
  • Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
  • Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
  • Worked on Service Cloud with functionalities like Opportunity Management and Case Management.
  • Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers
  • Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
  • Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Apex Classes, Triggers, Controllers, Custom Objects, Records, Page Layouts, Roles, Work flows, SOSL, SOQL, Service Cloud, Cast Iron, Dash Boards, Data Loader, Data Migration and Windows.

 

Client: Swift Technology Center, Virginia                                                                                                                   Feb 2019 – Jul 2020

Senior Salesforce developer

 

Responsibilities:

  • Involved and interacted with various business user groups for gathering the requirements for CRM implementation
  • Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning permission, generating security tokens, validation Rule, upgrade installation
  • Used the sandbox for testing and migrated the code to the Production environment after testing
  • Hands on Data Integration with ETL tools Apex Data Loader and Data Loader
  • Involved in Client Interaction, Task Tracking and Delivery Management
  • Developed lightning pages and displayed it in community builder
  • Upgrading the custom app which is available in classic into lightning app
  • Experience in modifying Visual force pages to be supported in Lightning Experience and good understanding of lightning mode and its features
  • Worked on various AppExchange products according to the needs of the organization
  • Participated in the identification and evaluation of third-party applications from AppExchange to support a multi-year implementation roadmap
  • Created custom pages using lightning app builder for Salesforce1 mobile app and for using it in lightning experience
  • GIT is being used a source code repository and formulated the process for developers and admins as to how GIT can be used as source code repository for Sales force
  • Developed Lightning UI using AJAX, JavaScript, jQuery and HTML
  • Created multiple communities for specific needs, making them specialized and versatile
  • Implemented Email to lead, Web to Lead functionalities and Data Loader to bulk load leads data into Salesforce.com from other databases and CSV files
  • Integrated with multiple CRMs like Salesforce and CRM On Demand
  • Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications
  • Developed lightning pages which has iframes and implemented some of the pages to be responsive according to the application
  • Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications
  • Implemented Salesforce Lightning Components for small set of users within the organization
  • Made new feature enhancements on Service cloud console view and developed some Visual force components
  • Used Email to Case, Web to Case features and created a community where the customers can create, update and manage their cases
  • Wrote an HTML Trigger on Contact for cross object field update for reporting purposes
  • Designed various Web pages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team
  • Worked on Project management tool TFS
  • Defined technical architecture and detailed technical solution design document for the user requirements
  • Involved in defining data model for Salesforce.com application
  • Proficient in using Eclipse based Salesforce.com IDE to develop and deploy Force.com software
  • Developed several Triggers, Apex classes and Visual force pages as part of the Application Development
  • Used Apex data loader to Inset, Update, and Import data from Microsoft Excel into Salesforce.com

 

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

 

Client: US BANK, Atlanta, GA.                                                                            Nov 2017 – Jan 2019

Role: Salesforce Consultant

 

Responsibilities:

  • Participated in all stages of Software Development Life Cycle (SDFC) i.e., System Analysis, Design, Development and Testing Expertise.
  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Development of Triggers and APEX Classes on Account and Opportunity objects.
  • Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Developed Lighting Pages with standard and custom lighting components and customized all other
    application business object settings.
  • Built Customized Lightning Components replacing the existing one’s using Java script on the client side and apex on the Server side.
  • Worked extensively with Salesforce.com Sales Cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
  • Worked on Service Cloud communities for sharing business process.
  • Developed user interface template for Salesforce applications using JavaScript and CSS.
  • Integrated Salesforce.com with External Applications like using SOAP/REST API based web services.
  • Performed various Data Migration activities like Insert, Update, Upsert, Delete and Export using Apex Data Loader.
  • Created Visualforce and HTML Email templates to be sent to the customers depending on the action they perform after they log into the portal.
  • Designed Custom components, used then in Visualforce pages along with AJAX for partial page refresh.
  • Created Apex Rest Methods which supports in two formats JSON and XML
  • Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems.
  • Used com web service API for implementing WSDL in the application for access to data from external systems and web sites.
  • Wrote SOQL and SOSL statements within custom controllers, extensions and triggers
  • Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
  • Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
  • Created workflow rules and defined related tasks, email alerts, and field updates.
  • Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
  • Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

 

Environment: Salesforce.com, Sales force Lightning, Sales Cloud, Service Cloud, APEX, Triggers, Controllers, Visualforce, Force.com, Eclipse, HTML, JavaScript, CSS, JSON, XML, SOSL, SOQL, Data Loader, Data Migration, Apptus, CPQ, Custom Objects, Page Layouts, Emails, Tabs, Cast Iron, SOAP, REST API and Windows.

                                                                                                                    

Mattress Firm, Houston, TX                                                                     Mar 2015 – 0ct 2017 

Salesforce Administrator/ Developer

 

Responsibilities:

  • Performed the roles of Salesforce.com Developer and Admin in the organization.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the

organization.

  • Interacted with various business team members to gather the requirements and documented the requirements.
  • Developed lightning components and lightning apps to provide better and more interactive interfaces to end users, which help in sales

enhancements.

  • Created Custom Objects and fields for transactional and contractual information.
  • Worked on Validation Rules, Workflows and Approval Processes, Page Layouts, Profiles, Creating Roles.
  • Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
  • Designed and developed VisualForce pages based on the business requirements.
  • Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Worked on Web services and XML Parsing and mapping the XML string into the object entities.

Integrated the Rest Web Services API for extracting the data from external systems.

  • Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the

application.

  • Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Load/Manage the data using Apex Data Loader and excel Connector.

  • Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.

 

Environments: Force.com IDE, Apex Class, Visualforce pages, JavaScript, Salesforce.com, S-Controls, Import Wizard, CSS,

HTML, XML, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Email